Contact Us
We are dedicated to providing exceptional and outstanding customer service. Whether you have questions, need support, or just want to share your feedback, we're here to assist you.
Connect with Us
Reach out to us via email for any inquiries, support, or feedback. Our team will respond as soon as possible.
Visit our Office
First Floor, House No. 247, Block P & T, Fazalganj, Kanpur, Uttar Pradesh - 208012
Drop us an Email
support@ribbonwala.com
sales@ribbonwala.com
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FAQs
Find answers to common questions about our products, ordering, shipping, care, and more. For further assistance, please contact our Support Team.
Can I provide my own artwork or logo for customization?
Yes, absolutely! We welcome custom artwork and logos from our customers. Simply upload your design when placing your order, and our team will ensure it’s accurately reproduced on your chosen products.
Do you offer eco-friendly options for your customised products?
Yes, we understand the importance of sustainability. We offer eco-friendly options such as recycled paper for visiting cards and biodegradable materials for disposable items like Bakery kits and butter paper.
Do you provide design assistance if i don’t have my own artwork?
Yes, we offer design services to help you create the perfect custom product.
What is your return and refund policy?
Custom product are non-refundable unless there is a defect or error on our part. Please inspect your order upon arrival.
Can I make changes to my order after it has been placed?
Changes can be made within 12 hours of placing your order. After that, production May have already started.
What payment methods do you accept for orders?
Changes can be made within 12 hours of placing your order. After that, production May have already started.
Do you ship internationally?
Yes, we ship our customised products worldwide. Whether you’re located locally or abroad, we’ll ensure your order reaches you safely and on time.
